COVID-19 Protocols for Clients and Patients of Fur and Feathers Veterinary Care - June 1, 2020
In order to minimize risks to our staff and clients during this coronavirus infection period, we will be following a few new protocols. Please bear with us since some of these protocols will take a little longer to complete, but still allow us to provide thorough care to our patients.
Download from our website (furandfeathersvetcare.com) our history form and complete before arriving. Bring with your pet(s) to the office. Call from the car when you arrive at our hospital. We will confirm details of your appointment (COVID19 screening, requested procedures, etc.) and from which cell number you are calling. 607-238-1246. Please be patient if we cannot answer immediately, we will be on the phones with client calls often – retry if you get a busy signal or go to daytime voicemail.
Our staff will confirm the plan for your pet’s appointment and let you know when to place a pet carrier or leash your pet to the hooks provided in the vestibule of our building. Do not place your pet into the vestibule until the staff member indicates to do so. The Assistant or Vet Tech will take the pet from the vestibule into the hospital.
The staff member and Veterinarian will review the history and plan. The Vet and staff will perform needed exams, planned tests, and requested treatments. Findings to be discussed will be done by telephone (make sure your phone accepts calls without caller ID).
Once the visit is completed, the staff will telephone and the fees will be confirmed and method of payment planned. Credit card payments will be done by telephone entry (or in certain instances, providing the card). If planning to pay by check or cash, please let the staff know when you check in.
Once all the transactions are completed, a staff member will meet you at the vestibule and return the pet, medications, and invoice to you through the vestibule.
If there are extenuating circumstances, discuss with our staff so that we may be able (rarely but possible) to suspend protocol if one healthy human (not exposed) family member needs to come into the hospital with the pet.
Thank you in advance for your help and patience with our protocols to minimize human risks during the Coronavirus pandemic.