COVID-19 Protocols for Clients and Patients of Fur and Feathers Veterinary Care
STARTING THURSDAY MARCH 19TH
In order to minimize risks to our staff and clients during this coronavirus infection period, we will be following a few new protocols. Please bear with us since some of these protocols will take a little longer to complete, but still allow us to provide thorough care to our patients.
Please call from the car when you arrive at our hospital. We will confirm details of your appointment (requested procedures, status of the pet(s), health of the humans in the family, etc.) and from which cell number you are calling. 607-238-1246 Please be patient if we cannot answer immediately, we will be on the phones with client calls often – retry if you get a busy signal or go to daytime voicemail.
Our staff will confirm the plan for your pet’s appointment and come to the car to discuss history in general and specific concerns about the pet’s health that day and plan the pet care. The Assistant or Vet Tech will take the pet from the car into the hospital.
The staff member and Veterinarian will review the history and plan. The Vet and staff will perform needed exams, planned tests, and requested treatments. Findings to be discussed will be done either by telephone or at the car.
Recommended medications to be given at the hospital or prescribed to go home or prescribed to a human pharmacy will be discussed by telephone or at the car.
Once the visit is completed, the fees will be confirmed and method of payment planned. Cash or checks will be collected at the car by a staff member. Credit card payments may be done by giving a staff member the card to bring inside and swipe or a wireless Square reader can be brought to the car.
Once all the transactions are completed, a staff member will return the pet to the car for you.
If there are extenuating circumstances, discuss with our staff so that we may be able (rarely but possible) to suspend protocol if one healthy human (not exposed) family member needs to come into the hospital with the pet.
Thank you in advance for your help and patience with our protocols to minimize human risks during the Coronavirus pandemic.